Frequently Asked Questions
What services does Peak Pioneers IT provide?
Peak Pioneers IT provides professional on-site IT and low-voltage services for businesses. Our services include network troubleshooting, structured cabling, device installation, system upgrades, testing, and general technical support. We support both one-time service calls and ongoing project-based work.
What areas do you service?
Peak Pioneers IT is based in Jacksonville, Florida and primarily services Jacksonville and surrounding areas throughout North-East Florida. Depending on project scope and scheduling, we are also capable of supporting regional and nationwide work when required.
Do you offer same-day or emergency service?
Yes, same-day and emergency service may be available depending on technician availability and location. If you require urgent assistance, we recommend calling directly so we can assess the situation and respond as quickly as possible.
Do you work with small businesses or only large companies?
We work with businesses of all sizes, including small businesses, multi-location companies, project managers, and organizations subcontracting technical work. Our services are flexible and scalable to meet a wide range of operational needs.
What types of installations do you handle?
We handle a variety of installations including network equipment, structured cabling, low-voltage devices, access points, cameras, POS equipment, and related infrastructure. All work is performed to professional standards with testing and documentation when applicable.
Can you work with an existing IT provider or project manager?
Yes. We frequently work alongside managed service providers, internal IT teams, project managers, and third-party vendors. We follow provided scope, documentation, and coordination requirements to ensure seamless integration with existing teams.
How do I request service?
Service can be requested by phone or through our website. Once we receive your request, we will confirm details, scheduling, and scope of work before dispatching a technician.
What should I expect during an on-site visit?
During an on-site visit, our technician will check in with the site contact, review the scope of work, perform the required services, test functionality, and communicate results. When applicable, documentation and follow-up notes are provided after completion.
How does billing work?
Billing is based on agreed-upon rates, estimates, or quotes provided prior to service when applicable. Invoices are typically issued upon completion of services or project milestones unless otherwise agreed in writing.
When is payment due?
Payment is requested within 7 days of the invoice date. Invoices are considered past due after 30 days unless otherwise agreed in writing. Peak Pioneers IT reserves the right to pause ongoing or future services for accounts with outstanding balances beyond 30 days.
What payment methods do you accept?
We accept multiple payment methods including credit and debit cards, ACH bank transfers, and other approved electronic payment options as listed on the invoice.
Are you insured?
Yes. Peak Pioneers IT is fully insured and legally authorized to operate in the state of Florida.
Do you provide documentation after service?
Yes we provide testing results, and relevant documentation related to the work performed. This ensures transparency and accountability for every service visit.
How can I contact Peak Pioneers IT?
If you have questions or would like to request service, please contact us directly by phone at 904-589-1086. We are happy to discuss your needs and determine the best way to assist.